Trinity provides dedicated Support & Maintenance services which has significant and direct experience in the support and maintenance of complex applications, platforms, and solutions - both 3rd party and those developed by Trinity
Utilize a comprehensive set of tools covering all stages of application support and maintenance, configured and integrated with our clients' tools
Maintain a well-balanced team of talented and experienced engineers who are professional, easy to work with and strong communicators
Follow reliable processes, policies and procedures so that resources can be added smoothly, requests, incidents, and tasks can all be performed and tracked closely, and key metrics/SLAs can be continuously monitored and refined
Root Cause Analysis
Major and Minor enhancement
Incident Investigation, Troubleshooting, and Management
First up, I'd like to congratulate Trinity team for successfully delivering the encryption solution requested by HeyMath! . I have to make special mention of the effort put in by the Trinity team to finish this project.There were occasions when I had requested for some fixes in the app which were attended to on holidays. I am truly impressed by the promptness shown by Trinity team.
Working with Trinity over the duration of the projects, I have learned a lot of new things.